Privacy Policy

The Short Version

Look, we know most people don’t read privacy policies word by word. So here’s the quick summary before we get into the details:

Now if you want the full picture, keep reading. We’ve tried to write this in normal human language instead of the usual legal-speak that puts everyone to sleep.

Who We Are

When we say “TKGem,” “TK Gem,” “we,” or “us” in this policy, we’re talking about the company that operates the TKGem gaming platform — including the website, mobile app, and all related services. We’re a gaming platform primarily serving players in Bangladesh, and everything we do with your data is aimed at giving you the best possible experience on our platform.

What Information We Collect

We collect different types of information depending on how you interact with TKGem. Here’s a straightforward breakdown:

What We Collect	Why We Need It
Mobile number	Account registration, OTP verification, account recovery
Email address	Account notifications, promotional offers (you can opt out), password resets
Password	Securing your account (we store it encrypted — we can’t see it ourselves)
Payment details	Processing deposits and withdrawals through bKash, Nagad, Rocket, etc.
Device information	Optimizing the app for your phone, troubleshooting technical issues
IP address	Security — detecting suspicious login attempts and preventing fraud
Game activity	Processing bets, calculating winnings, personalizing game recommendations

That’s it. We don’t ask for your national ID, your home address, or anything beyond what’s necessary to run your gaming account. If we ever need additional verification (for example, for large withdrawals), we’ll explain exactly why at that point.

How We Use Your Information

Everything we collect has a specific purpose. We’re not just hoarding data for the sake of it. Here’s what we actually do with your information:

Running your account — This is the obvious one. We use your phone number and email to create and manage your TKGem account, send you OTP codes, and let you log in securely.

Processing your money — When you deposit via bKash or withdraw to Nagad, we need your payment details to make that happen. Transaction records are kept for your protection and ours.

Keeping things secure — Your IP address and device info help us spot unusual activity on your account. If someone tries to log in from a new device or location, we can flag it and protect you.

Making TK Gem better — We look at overall usage patterns (not individual data) to understand which games are popular, which parts of the app people find confusing, and where we need to improve. This is all aggregated — we’re looking at trends, not stalking individual players.

Sending you updates — If you’ve opted in, we’ll occasionally send you information about new games, bonuses, or promotions. You can turn this off anytime in your account settings or by tapping unsubscribe in any email.

What We Don’t Do With Your Data

This part is just as important as what we do. Let us be really clear:

We do not sell your personal data to advertisers, data brokers, or anyone else. Full stop. Never have, never will.

We do not share your information with unrelated third parties for their own marketing purposes.

We do not use your data to build advertising profiles that follow you around the internet.

We do not store your full payment card numbers — that’s handled by our payment processors who are PCI-DSS certified.

Who Can See Your Data

Access to your personal information is limited to people and services that actually need it:

Our team — Only specific employees (like customer support and security staff) can access your account details, and only when there’s a legitimate reason — like if you contact us for help or if we detect suspicious activity.

Payment processors — When you deposit or withdraw, your transaction details go through our payment partners (bKash, Nagad, Rocket, etc.). They have their own privacy policies and security standards.

Game providers — The studios that make the games on TKGem receive minimal technical data needed to run their games. They don’t get your personal details.

Legal requirements — If we’re legally required to share information with regulators or law enforcement, we’ll comply. But this is rare, and we’ll only share what’s specifically required.

Cookies and Tracking

Yes, we use cookies on the TKGem website. Mostly they’re the boring functional kind — they remember your login session so you don’t have to enter your password every five minutes, and they store your language preference (Bangla or English).

We also use basic analytics cookies to understand how people use our site in general terms — things like which pages get the most visits and where people tend to drop off. This helps us improve the platform. We don’t use aggressive tracking or retargeting cookies that follow you across other websites.

You can block cookies in your browser settings if you prefer, but fair warning — some features of TKGem might not work properly without them (especially staying logged in).

How We Protect Your Data

Security isn’t just a checkbox for us. Here’s what we actually do:

256-bit SSL encryption — Every piece of data that moves between your device and our servers is encrypted. This is the same standard used by banks.

Encrypted password storage — Your password is hashed and salted. Even our own team can’t see your actual password. If you forget it, we can’t look it up — we can only help you reset it.

OTP verification — Every login and sensitive action requires a one-time password sent to your registered mobile number.

Regular security audits — We periodically review our systems for vulnerabilities and patch them.

Access controls — Employee access to user data is role-based and logged. Not everyone at TK Gem can see your information — only those who need to.

How Long We Keep Your Data

We keep your account data for as long as your TKGem account is active. If you decide to close your account, we’ll delete your personal information within 90 days, except for transaction records which we’re legally required to keep for a certain period (usually 5 years for financial records).

If your account has been inactive for more than 24 months with a zero balance, we may reach out to ask if you’d like to keep it open. If we don’t hear back, we’ll eventually deactivate and delete the account data.

Your Rights

You have the right to:

See your data — You can request a copy of all personal information we hold about you. We’ll send it within 30 days.

Fix your data — If any of your information is wrong (wrong email, old phone number), you can update it in your account settings or ask our support team to help.

Delete your data — You can request account deletion at any time. We’ll process it within 90 days, keeping only what we’re legally required to retain.

Opt out of marketing — You can stop receiving promotional emails and notifications anytime through your account settings.

Children’s Privacy

TKGem is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If we discover that a minor has created an account, we’ll close it immediately and delete all associated data.

Changes to This Policy

We may update this privacy policy from time to time as our platform evolves or regulations change. When we make significant changes, we’ll notify you through the app, email, or a notice on our website. The “Last Updated” date at the top of this page tells you when we last made changes.

We recommend checking back occasionally, but honestly, for most players nothing will change dramatically — we’re committed to protecting your privacy regardless of policy updates.

Questions or Concerns?

If you have any questions about this privacy policy or how TK Gem handles your data, we’re genuinely happy to help. Don’t hesitate to reach out.

This privacy policy applies to all TKGem services including the website, mobile app (Android and iOS), and any related services operated under the TK Gem brand.